Web Order System Feedback – Red River Group

On a scale of 1-10, how user-friendly is the new system?
1 = nothing makes sense
10 = so quick, so easy
How important is it to you to have one central web system for placing orders, reviewing report status, managing TY points, etc.?
1 = ugh, let's go back to the days of phone calls and hand written notes
10 = one central system for everything, forever please
How would you rate the responsiveness of the site when you're accessing on a mobile device?
Unsure what this means? Don't ever login on your mobile device? No judgement if you skip this question. 1 = oof, it's like loading a webpage from the 90s
10 = if only everyone's website was this responsive
If you're comparing the old system with the new one, have you noticed any improvements in the following areas?
Viewing invoices
Notifications/order status
TY point redemption
Additional comments, questions or concerns about the new system? We would love to hear from you.
Please select an option from the list below to help us get you your bonus TY points*
- Free points? Yes please.
- I don't know if I'm enrolled in your TY Points program. Please send me more info.
- No points please.
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Note that in order to credit your account we will need to collect a bit of info. If you would prefer to keep your survey responses anonymous select "no points please" from the list above.
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